Al Maya Supermarket is a grocery shopping store that is in high demand in the UAE, serving residents of the UAE in several emirates. It features a variety of fresh fruits and vegetables, dairy products, baked goods, packaged products and household goods. Users can opt to visit one of the branches for convenience, or avail of the home delivery options. The supermarket also has special deals that can help customers stick to their grocery budget. Branch locations, opening hours and product availability may vary. This article details the various contacts, services, and delivery options available at the store, as well as some helpful tips to plan your shopping.

Overview of Al Maya Supermarket

Al Maya is part of Al Maya Group, a retail group in the UAE. It was founded in 1982 by L. K. Pagarani and its retail and distribution activities have grown over the years. It has a supermarket business that caters to customers in the UAE & Oman.

The supermarket network focuses on fresh food, product variety, pricing, customer service and convenient store locations. The individual branches cater to a range of communities from established residential neighbourhoods to apartment developments and business districts.

According to the official website of the company, the company has over 50 supermarkets in the UAE and Oman. It also has a wider retail footprint, including other supermarket brands, like Jesco, Citi Mart and Shop ‘n’ Save. These brands are related to the group, but not all store formats are the same.

To customers, this is the benefit of having access to everyday products such as food and selected products (excluding food) in the stores situated in various emirates. You can also have different services and products offered by your local branches, so it’s worth checking in with the appropriate store before you commute.

Main Products and Grocery Categories

The retailer sells fresh food, packaged foodstuff, household items and some specialist items. According to its official supermarket page, it has a number of categories, but this depends on the branch and current supply.

Fresh fruits and vegetables

Fresh produce is one of the basic items for daily shopping. Seasonal produce, vegetables and salad ingredients, as well as other fresh produce required for daily food preparation, can be stockpiled in individual stores to be available for customers to purchase.

Its availability, origin and prices may vary seasonally and depending on supply. When buying a big item, it is sensible to check stock and also compare the unit price, rather than presume all branches have the same selection.

Dairy, meat and frozen food

Dairy products and frozen foods are available in the supermarket range. The categories may be used to help a household fill in a regular shopping list in one trip.

New meat, poultry and other refrigerated products may be available at the branch as well. Before buying, read product labels, storage information, and expiration and packaging dates, especially for chilled or frozen products.

Bakery and ready-to-eat food

Bakery products offer breakfast, snack and meal alternatives. The wider group also manages Bake Hub, their main bakery, specializing in European-style breads, pastries and other baked goods. Please check locally for availability of some specific products at a given supermarket.

For customers who require quick meals, ready foods may be helpful, as well. Product choice and product formats may vary from branch to branch.

Organic and diet products

Organic and Bio products as well as diet-related products are part of the official category list. Those that adhere to specific diets may consult the range of available packaged foods and ingredients to determine which ones are appropriate.

Products labeled organic, low-fat, gluten-free, or suitable for a particular diet must still be read on the label. The safest way to get information about ingredients, allergens and nutritional values is from the product label.

Household and personal-care essentials

In addition to food, a variety of hygiene, home and décor, and stationery and select electronics are offered. This will enable buyers to use their grocery shopping for a bit of their home and personal needs.

Not all non-food categories will be in every branch. Call the store ahead of time if you require a specific appliance or stationery or a specialist product.

Private-label products

The group has established its own Maya’s and Maya’s Home brand of selected food, bakery and homeware products. These offer alternatives to the group’s retail brands and products.

These are some of the factors to consider when comparing private-label and branded products: pack size, ingredients, quality requirements and price per unit. If the package is smaller, the lowest price on the shelf isn’t necessarily the best value.

Branches Across the UAE

You can find the official store directory of supermarkets in Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain and others. It offers branch names and contact numbers, so it is the best place to begin identifying where to find a suitable store.

Dubai branches

There is a wide array of outlets in Dubai that can be found in both residential and commercial areas. Listed on the official website are examples such as:

Branch or area	Contact number
Satwa Main	04 342 0626
Al Riqqa	04 223 6976 / 04 223 6315
Barsha 1	04 395 0728
Downtown, 8 Boulevard Walk	04 432 9623 / 04 432 9626
Dubai Marina, Dream Tower	04 432 7191
Dubai Marina, Escan Tower	04 565 7749
Jumeirah Beach Residence, Sadaf	04 438 9676
Liberty House, DIFC	04 386 7599
Muraqqabat Road, Deira	04 297 0243
Dubai Silicon Oasis	04 320 7188
Mankhool, Bur Dubai	04 352 9876
Dubai Sports City	04 451 9074

Data from the official supermarket directory. Please verify the correct branch and number before going to the library.

These branches are situated in various areas of Dubai like Deira, Bur Dubai, Satwa, Dubai Marina and new residential areas. The shorter the distance to the nearest outlet, the less time will be spent traveling, particularly when shopping for groceries.

Abu Dhabi branches

There are listed branches in several districts in Abu Dhabi that customers can find:

Branch or area	Contact number
Al Falah Village 3	02 627 6524
Al Falah Village 4	02 586 9523
Seaside Tower	02 674 9812
Electra Road	02 679 8195
T.Club	02 644 4012
City Mall, Dhafra	02 884 0410
Reem Island	02 650 7344

Information is based on the official supermarket directory.

For shoppers who prefer to make purchases close to home or their workplaces, these options may be beneficial. The correct branch to be used depends on the district, preferred route and products that the customer needs.

Sharjah and Ajman branches

The official directory also includes outlets in Sharjah and Ajman. These include the Al Nahda branch in Sharjah and branches of Al Sawan and City Tower in Ajman.

Customers are advised to look in the current directory for the correct telephone number and branch number. When looking at a list of stores for one neighbourhood, don’t assume that all the stores listed are available in that area or that they provide the same services.

Al Ain and other emirates

Other branches of the wider network are located in Al Ain City Centre at Sarooj, Al Muwaiji, Al Yahar and Al Hili. There are outlets in Fujairah and Al Hamra (Ras Al Khaimah) as well that are included in the official directory.

Given that the directory contains a number of types of shops in a single category, make sure you check the brand’s name and branch details when you look for a specific supermarket.

Opening Hours and 24-Hour Shopping

Many of the outlets are touted as shopping around the clock and the company offers 24-hour customer service and home delivery. It’s important to note that the hours listed for each branch are not guaranteed to be the same for all customers.

The actual schedule of a branch may vary depending on its location and operating arrangements, and any temporary changes. Services may be subject to changes on public holidays and special circumstances.

If you are travelling late at night or early in the morning, do the following:

1. Look for the precise branch in the official directory.
2. To find out opening hours, call its listed phone number.
3. Inquire about the availability of products.
4. If ordering, check if delivery is in operation.

This is particularly helpful if going from another neighbourhood or if you’re making a big shopping trip to the grocery store.

Home Delivery and Online Ordering

One of the retailer’s services is home delivery. The company claims to have introduced free home delivery and offers 24-hour delivery service. It also provides services like card payments for home delivery orders, floral and gifting services, and ordering help from abroad on its website.

The company has also launched a mobile shopping app, which allows for product browsing and delivery for users who prefer to shop from home. A “broad catalogue” and “fast delivery” were highlighted in a 2025 company article regarding app-based shopping. But delivery estimates, availability and eligibility of the product should be confirmed with the actual service and not assumed for all addresses.

How to place a grocery order

To begin with, customers can reach the official customer service number 800 256 292 (800 ALMAYA) or they can make their orders through the existing ordering system on the company’s official site.

The simplest ordering process is:

• Make a shopping list of food and household supplies.
• Ensure that your address is within the delivery area.
• Inquire about product availability, substitutions and the estimated delivery time.
• Verify the order total, charges and payment options.
• Include correct contact and delivery information.

It’s also been touting social media ordering and next-day delivery. Verify at its official channels where and how it is being performed now, and which is appropriate for your order.

Is home delivery free?

The company offers free home delivery, but customers must check the delivery terms of their order, delivery address and ordering channel. Please note that not all special services, third-party platforms, or delivery are the same.

Can customers pay by card?

There’s a card payment option for delivery at home mentioned on the official supermarket web page. Please check availability when ordering; the option may be available only if ordered by mail or during a particular time period.

Offers, Discounts and Promotional Flyers

Promotional offers can assist customers in managing their grocery budgets, especially with the purchase of commonly used household products. The official website publishes supermarket promotions and downloadable promotional brochures.

When researching this article, for instance, the company’s website had a Value Festival promotion for between the 7th and 13th October 2026 in the supermarket section. Please be aware that the promotion period has already ended on 16 October 2026 and that the prices quoted are therefore only promotional and do not necessarily reflect the current prices.

To see what is on offer:

1. Check the official website of Al Maya Group.
2. Go to the supermarket section and check out the latest offer or brochure.
3. Look at the promotion’s start and end dates.
4. Check the available branches and any purchase requirements.
5. Check stock and final price before making payment.

Certain promotions may be limited to certain stores and/or products and/or customers. Old flyers reproduced on other websites have to be superseded by the official promotional material.

Ways to compare grocery prices

Discounts can only be helpful when they are providing value. Look for the price per kg, litre or item, and not just the percentage discount.

If your household will use the product before it expires, a multi-pack promotion might be worth it for products with a long shelf life. Buy fresh produce and refrigerated items according to the amount you use and your refrigeration space.

Additional Services

The supermarket industry provides more than just grocery store services. These can be helpful to those who have a variety of needs within the home and for gift-giving.

Floral arrangements and gifts

A service list is available that details the services for floral and gifting. Those who have to arrange a birthday surprise, birthday celebration or another gift may make contact with the retailer to receive questions on the arrangements which can be made, areas for delivery, and scheduling. Availability and delivery time must be verified before ordering an event.

International orders

The company promotes international-order service for customers who want products that they may not obtain in their country. It doesn’t mean that all of the products can be sent abroad.

Request information about requested item, destination restrictions, shipping costs, customs and time for delivery before payment.

Gift vouchers and payment options

Among the company’s services listed, it is noteworthy that there are gift vouchers and certain other types of payments. Nol card payments are also mentioned in the site. Customers are advised to check current terms with a service and/or outlet for eligibility before using a specific payment method.

Customer Service and Contact Details

Al Maya’s customer service team is available to answer general inquiries, provide delivery support, or share branch details.

Customer Service Number

Phone: 800 256 292 (800 ALMAYA)

Customers can make inquiries regarding grocery orders, delivery, location, hours and current promotions.

Official Website

Check Al Maya’s official website for supermarket services, details of branches and the latest promotions.

Branch Contact Numbers

If the number of the store is needed, call the official supermarket directory. Please make sure to choose the appropriate branch and verify contact information prior to visiting.

Call customer service and tell them about the area and the service you require. This can assist you in choosing the right branch and verifying product availability, delivery options and operating hours. Explain the function of the contact number. Strengthen the customer service aspect

Al Maya Compared with Other UAE Supermarkets

Supermarket chains, neighbourhood stores as well as online-first grocery services make up the UAE grocery market. This will depend on where you live, what your shopping list is and how you like to get your items.

Shopping requirement	What to consider
Late-night groceries	Confirm the nearest branch’s current operating hours.
Regular household shopping	Compare the full basket price rather than individual promotional items.
Fresh food	Check produce quality, stock and the availability of specific cuts or varieties.
Home delivery	Compare service coverage, delivery estimates, minimum-order rules and charges.
Special dietary needs	Check product labels and the availability of suitable items.
Gifts and flowers	Ask about the available arrangements and delivery scheduling.

There are other known retailers in the UAE such as Carrefour, Lulu Hypermarket and Spinneys which offer alternatives to consider. They come in all sorts and all have varying prices, so no one retailer is necessarily the best choice for every shopper.

Convenience can be as much a factor as price for everyday shopping. Local stores can cut down on delivering to the store, and delivery could create time savings for consumers with busy schedules. The picture from one retailer versus comparing the same basket across retailers is more useful than judging value from one advertised offer.

Tips for a Better Shopping Experience

With a little planning, it becomes easier to shop for groceries and you save money.

Make a shopping list. Store cleaners and personal care items, fresh food, and pantry items separately. This helps make it a lot easier to determine which items you really need.

Make out a check before leaving. Use promotional flyers to help work out discounts but verify schedules and locations.

Verify branch information. If you require a specific product or plan to visit the store beyond normal business hours, check the official directory or contact the store by phone.

Inspect fresh products. Inspect packages, dates and conditions for storage, particularly for chilled and frozen products.

Compare unit prices. Often, the bigger the package, the more expensive it is per unit. Work out the unit rate for comparing alternatives when comparing alternatives, using the same units, such as kg or l.

Confirm delivery details. Before submitting an order, check the address, estimated arrival time, payment method and final total.

These have helped customers make decisions about the products they purchase based upon real customer needs rather than purchasing items needlessly when they are on sale.

Final Thoughts

The combination of Al Maya’s neighbourhood branches and daily grocery shopping, along with the extra services offered to customers, makes it a practical choice for many households in the UAE. It spans a number of emirates and users can check the branch contacts and get information on services and promotions on the official website.

To ensure the best shopping experience, always check the hours of operation, current promotions and delivery details for the store you are shopping at before ordering. These are a few simple steps to save you time, to accurately compare prices and select the service that is right for your household.

Read Also: Bin Shabib Mall Dubai

Frequently Asked Questions

What is Al Maya Supermarket known for?

Al Maya is famous for its grocery shop, fresh foods, bakery goods, household products, supermarket stores and home delivery.

Is Al Maya Supermarket open 24 hours?

Opening times vary; some branches are open 24 hours. Please check the timetable with the nearest branch before attending.

How can I find the nearest branch?

Check the official supermarket directory for location and contact information.

What is the customer service number?

Their customer service hotline is 800 256 292 or 800 ALMAYA.

Does Al Maya offer free grocery delivery?

The company claims to send the home delivery free. Ensure that you get a delivery confirmation and understand any potential conditions before ordering.

Can I order groceries online?

The company has encouraged online and app shopping. Please consult the official site for available ordering options.

Where can I find current supermarket offers?

Go to the official website and see the latest promos for discounts, products and offer dates.